Refund policy

Return

You have 14 days from the date you received your items to request a return.

• To be eligible for a return, your item must be in its original condition, including being unworn or unused, with tags, and in its original packaging.
• You'll need to provide a receipt or proof of purchase when requesting a return.
• To start the return process, please contact us at support@jessiezhao.com.
• If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
• For orders over $90, you'll receive a free prepaid return label. For orders under $90, we charge a $7.99 fee for the return label.
• Please note that we will not accept any items sent back to us without prior authorization and a return shipping label.
• If your refund is approved, it will be automatically processed back to your original payment method within 10 business days. If it has been more than 15 business days since we approved your return and you still haven't received your refund, please contact us at support@jessiezhao.com.
• If you have any further questions about returns, please contact us at support@jessiezhao.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on gift cards.